Frequently Asked Questions

Email support@forevercar.com if you have any other questions.

Using Your Vehicle Service Plan

  • How do I contact ForeverCar?expand_more
    Visit our contact us page or call our repair concierge team of Protectionators at (844) 392-4797.
  • What's covered during the waiting period?expand_more

    24-hour Emergency Roadside Assistance
    Up to $100 per occurrence. Includes towing, battery jump start, fluid delivery, flat tire assistance and lock-out service.
  • Where and how do I get repairs?expand_more
    Present your vehicle service agreement to the licensed repair facility of your choice before they begin repairs. This includes dealer service centers, franchise repair centers and most independent repair shops. Once your mechanic receives authorization that your repair is covered they will proceed with service. When your service is complete, simply pay your deductible and drive on.
  • Do I need service records for every claim?expand_more
    Not every claim requires maintenance or service records. However, there are some maintenance-related claims that may require service records.
  • How many claims can I file?expand_more
    There is typically no limit to the number of claims that can be filed in a given coverage period. However, there are sometimes monetary value limitations when claims exceed a certain value. Consult your vehicle service agreement for more details.
  • How much do I pay for covered repairs?expand_more
    Our vehicle service plans allow you to customize the amount of the deductible after you choose a plan. That means you can choose what you pay for covered repairs. Deductible choices are $0, $100, $250 or $500 for Platinum Plus, Platinum and Gold plans. Deductible choices are $100, $250 or $500 for Silver plans.
  • What if I need a rental car?expand_more
    Your plan includes a rental car reimbursement benefit of up to $35 per day (5 day maximum, 10 day maximum for parts delay). Available on the first day of a covered repair.
  • Do plans include emergency roadside assistance and towing?expand_more
    Yes, all plans include emergency roadside assistance and towing benefits, up to $100 per occurrence. Includes towing, battery jump start, fluid delivery, flat tire assistance and lock-out service.

Maintaining your Vehicle Service Plan

  • What types of payments are accepted?expand_more
    ForeverCar proudly accepts VISA, MasterCard, AMEX and Discover.
  • Can I modify my payment type?expand_more
    Yes, you can modify your payment type anytime by logging into your ForeverCar account.
  • Does ForeverCar charge a finance fee?expand_more
    Payments are made every month and there are no interest or financing charges from ForeverCar.
  • Can I cancel my plan at any time?expand_more
    Yes, your plan can be cancelled at any time. If you cancel your Vehicle Service Plan within the first 30 days, you will receive a full refund.

Understanding your Vehicle Service Plan

  • What is a vehicle service plan?expand_more
    Vehicle service plans provide protection beyond manufacturer or powertrain warranties. In addition to comprehensive parts and labor coverage, these plans may include benefits like roadside assistance, car rental, travel reimbursement and towing. Instead of footing the entire bill for an unexpected breakdown, vehicle service plans offer a range of deductibles, allowing you to determine how much you want to pay for repairs.
  • What do your plans cover? expand_more

    Depending on your vehicle details, coverage options may vary. As you shop for the right plan, we'll provide full transparency down to the individual part. That way, there are no surprises if a breakdown occurs.

    You can also download a sample of each vehicle service agreement:

    Platinum Plus

    Platinum

    Gold

    Silver

    If you are an eligible California resident:

    Download Sample Agreement (Eligible CA Residents)

  • What coverage is excluded?expand_more
    Maintenance Not Covered

    Gold, Silver and Platinum:
    The maintenance services and parts described In the manufacturer’s maintenance schedule for your vehicle including Engine Tune-Up, (Includes Spark Plugs, Glow Plugs, Ignition Wires, Distributor Cap and Rotor), All Batteries (Including But Not Limited To: Hybrid/Electric Vehicle Batteries), Filters, Lubricants Or Fluids, Air Conditioning Refrigerant, Engine Coolant, All Hoses and Belts (Not Specifically Listed), Wiper Blades, Brake Pads and Shoes, Brake Rotors and Drums, Suspension Alignment.

    Platinum Plus:
    The maintenance services and parts described In the manufacturer’s maintenance schedule for your vehicle including Engine Tune-Up, (Includes Spark Plugs, Glow Plugs, Ignition Wires, Distributor Cap and Rotor), Hybrid/Electric Vehicle Batteries, Filters, Lubricants Or Fluids, Air Conditioning Refrigerant, Engine Coolant, Brake Shoes, Brake Rotors and Drums, Suspension Alignment.

    Additional Parts Not Covered

    Silver and Gold:
    Only the parts listed in the Silver and Gold Monthly Service Agreements are covered. GOLD VEHICLE SERVICE AGREEMENT and the SILVER VEHICLE SERVICE AGREEMENT

    If you are an eligible California resident:

    Download Sample Agreement (Eligible CA Residents)

    Platinum plan:
    Constant Velocity Boots, Tires, Wheel Covers, Wheel Rims, Wheels, Wheel Balancing, Shock Absorbers, Suspension, Air Bags, Exhaust System, Catalytic Converter, Friction Clutch Disc and Pressure Plate and Clutch Release Bearing, Glass, Glass Framework and Fastening Adhesives, Sealed Beam Head Lamps, Light Bulbs, Lenses, Trim, Moldings, Bright Metal, Upholstery, Paint, Sheet Metal, Bumpers, Alignment Of Body Parts, Flexible Body Parts, Door Panels, Body Panels, Structural Framework, Convertible Top Framework, Structural Welds, Hinges, Door Handles, Vinyl and Convertible Tops and Non-Mechanical Removable Hardtop Assemblies.

    Platinum Plus plan:
    Constant Velocity Boots, Tires, Wheel Covers, Wheel Rims, Wheels, Wheel Balancing, Shock Absorbers, Suspension, Air Bags, Exhaust System, Catalytic Converter, Friction Clutch Disc and Pressure Plate and Clutch Release Bearing, Glass, Glass Framework and Fastening Adhesives, Lenses, Trim, Moldings, Bright Metal, Upholstery, Paint, Sheet Metal, Bumpers, Alignment of Body Parts, Flexible Body Parts, Door Panels, Body Panels, Structural Framework, Convertible Top Framework, Structural Welds, Hinges, Door Handles, Vinyl and Convertible Tops and Non-Mechanical Removable Hardtop Assemblies.

  • Is this car insurance?expand_more
    No. Car insurance generally offers collision and liability protection. Vehicle service plans can help you limit the cost of any covered breakdowns. When you have both, you're better prepared for the unexpected.
  • Are aftermarket parts covered with this plan?expand_more
    No, aftermarket parts are not covered. In fact, custom aftermarket parts may prevent claims from being approved.
Trust Pilot Logo
Consumer Affairs Logo

©ForeverCar.com – 2021. All Rights Reserved. This web site and associated marketing material that links to this web site uses the terms “Warranty”, “Extended Warranty”, “Extended Service Protection Plans”, "Mechanical Repair Coverage" and “Vehicle Service Contract” as equivalents for marketing purposes only. However, as a technical matter, automobile manufacturers are the only entities that can offer extended car warranties. All other sellers offer vehicle service contracts. ForeverCar is not an automobile manufacturer. ForeverCar is offering mechanical repair coverage for sale on this web site. This brief summary is not a contract document. The coverage described may not mirror the actual coverage purchased at the time of sale. Specific vehicle service contract coverage varies depending upon the service contract purchased, optional coverage selections, state of purchase, and administrator agreement. Please read the actual contract documents for important details on coverage, limits, conditions and terms. If there is any conflict between this summary and the contract documents, the contract documents will control.
Mechanical Repair Coverage is provided and administered by Consumer Program Administrators, Inc. in all states except CA, where coverage is Mechanical Breakdown Insurance, offered as insurance by Virginia Surety Company, Inc., in NH, where coverage is provided and administered by Consumer Program Administrators, Inc. dba Consumer Warranty Program Administrators, in TX, where coverage is provided and administered by Consumer Program Administrators, Inc. dba The Administrators of Consumer Programs (TX License #175), in FL and OK, where coverage is provided and administered by Automotive Warranty Services of Florida, Inc. (FL License #60023 and OK License #44198051), and in WA, where coverage is provided by National Product Care Company and administered by Consumer Program Administrators, Inc., all located at 175 West Jackson Blvd., Chicago, IL 60604, 1-800-752-6265. Coverage varies by state. Replacement parts may be new, used, non-OEM or remanufactured. Be sure to read the Vehicle Service Contract or the Insurance Policy, which will explain the exact terms, conditions, and exclusions of this voluntary product.
ForeverCar LLC (CA License #0L787726) is an affiliate of CUNA Mutual Insurance Agency, Inc. Coverage varies by state. Replacement parts may be new, used, non-OEM or remanufactured. Be sure to read the Vehicle Service Contract or the Insurance Policy, which will explain the exact terms, conditions, and exclusions of this voluntary product.
FOREVERCAR CONSUMER CREDIT NMLS #1547534
INFORMATION FOR NEW MEXICO CUSTOMERS
INFORMATION FOR ALABAMA CUSTOMERS