Welcome to Peace of Mind.
EFFECTIVE DATE: December 14, 2022
ForeverCar Holdings, Inc. and all of its subsidiaries (including but not limited to Automakerwarranty.com d/b/a ForeverCar and ForeverCar Consumer Credit LLC) collectively ForeverCar values your privacy. In this Privacy Policy, we describe the information we collect from you when you apply for a vehicle service contract, mechanical breakdown insurance or other ancillary products through our website, www.forevercar.com (the “Site”), any mobile versions of this Site, and through other interactions with you (e.g., surveys, email/phone correspondence, etc.) and how we will use and disclose that information. We also describe your choices regarding use, access and correction of your personal information.
By using this Site and the online products and services (“Services”), your information, including personal information, will be handled as described in this Privacy Policy.
We collect information directly from you and from our Business Partners about you as you use the Site and Services. “Business Partners” means credit unions, our affiliates, service providers, and other businesses we work with to provide products and services.
Information We Collect Directly From You
When You Apply for a Product. We collect information, including personal information, directly from you when you visit this Site, such as when you become a member (e.g., register); purchase products through this Site and request information through this Site. When you register with our Site, we will collect your name and your email address, at a minimum. If you choose to apply for a Vehicle Service Contract or Mechanical Breakdown Insurance, we will collect information about your vehicle, including make and model, age of vehicle, mileage of vehicle, Vehicle Identification Number (VIN), or similar information. We also will collect billing and contact information. You may provide us personal information over the phone. If you provide this information to us and are a registered member, then we may maintain this information as part of your profile.
Surveys and Focus Groups. From time to time, we may invite you to participate in a survey or a focus group. We will collect the responses you provide and aggregate them with those of other participants.
User Generated Content. Portions of our Site allow you to submit your own content. We may use the information you submit in those portions with other information we have collected about you. Any information you post to our site, such as to a blog or a forum, may be viewable by any other visitor to our Site. We are not responsible for the privacy of any information you choose to post to our Site, or for the accuracy of any information contained in those postings.
Contacting Us. If you contact us via this Site, email, phone, or other means, we will collect the information that you provide to us during that contact and we may combine it with other information that we maintain about you.
Blog. Our website offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at support@forevercar.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Testimonial.We display personal testimonials of satisfied customers on our website in addition to other endorsements. With your consent, we may post your testimonial along with your name. If you wish to update or remove your testimonial, you can contact us at support@forevercar.com.
Refer a Friend. If you participate in our Refer a Friend program, we will collect your email address and your friend’s email address. We may store both addresses for future use, including the sending of promotional emails. Your friend may contact us at support@forevercar.com. to request that we remove this information from our database.
Business Partners. We collect information about the claims you make under the Vehicle Service Contract or Mechanical Breakdown Insurance. We use this information for analytical purposes to improve our offerings and to gain customer feedback.
Information We Collect Automatically. We use cookies, web beacons, and other automated devices to collect information about visitors to this Site. Specifically, we may collect the following information about your use of our Site via these technologies: your browser type and operating system; web pages you view; links you click; your IP address; your device type; your interaction with the Site; and length of time you are logged into our Site. For registered users, we will associate this information with your username and combine it with other information that we have collected about you. You may opt out of this collection via the settings on your browser; but please note that some functionality may be lost.
Sensitive Personal Information. We do not collect, use or disclose sensitive personal information as defined by certain state privacy laws, including but not limited to social security number, health diagnosis, sexual orientation, racial or ethnic origin, precise geolocation, biometric information, etc.
We take precautions to protect your information. When you submit information via the website, your information is protected both online and offline. Whenever we collect information such as credit card data, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser or looking for “https” at the beginning of the address of the webpage. While we use encryption to protect information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personal information. The computers/servers in which we store personal information are kept in a secure environment. If you have any questions about the security of your personal information, you can contact us at support@forevercar.com.
We use the information that you provide to us through this Site, including your personal information for the following purposes:
We will share your personal information with Business Partners only in the ways that are described in this privacy policy. We share your information predominantly for the purpose of providing the Services that you order through the Site.
Vehicle Service Contract Providers/Financing Companies/Joint Marketing Partners. The Vehicle Service Contracts, Mechanical Breakdown Insurance and ancillary products made available through this Site are provided by our Business Partners. We will share information we collect about you with those parties, which will use the information to facilitate our ability to provide the Services you purchase from us.
If you choose to finance your product, we will provide your information to a separate Business Partner, which will collect payment from you and handle the financing of your purchase. Also, we may jointly market other products and services on this Site with other companies. If you choose to purchase a product or service with a company we collaborate with on this Site, we will share personal information that is necessary for these companies to provide those products or services. This policy does not cover the use of your personal information by these other companies. Please review their privacy policies for a description of how they may use the information that we share about you.
Service Providers. We will disclose the information we collect about you to Business Partners, including vendors, service providers, contractors or agents who perform functions on our behalf. For example, these Business Partners may assist us in directing traffic to our Site, managing our Site and our Services, providing customer service, delivering contracts, shipping items, processing credit cards, for research, marketing, data processing or to verify your identity and your VIN number. These companies are contractually bound not to use your personal information except as necessary to provide these services, and they may not sell your data.
We also may share your information for the following reasons:
Business Transfers. If we are acquired by or merged with another company, if substantially all of our assets are transferred to another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected about you to the acquiring company. You will be notified via email and/or a prominent notice on our website, of any change in ownership, material uses of your personal information, and choices you may have regarding your personal information that result from a business transfer.
In Response to Legal Process. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We also may disclose the information that we collect about you to comply with the law, a judicial proceeding, court order or other legal process, such as in response to a subpoena.
To Protect Us and Others. We also may disclose the information we collect about you where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person or violations of our Terms of Use.
We and our Business Partners use cookies or similar technologies to track user activity and collect website and application data. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our website. We may combine this data with the personal information we have collected from you.
Cookies. Cookies allow a web server to transfer data to a computer for recordkeeping and other purposes. We and our service providers use “cookies” on this Site to, among other things, better serve you with tailored information and facilitate your ongoing access to and use of the Site. There are two types of cookies: session-based and persistent cookies.
Session Cookies. Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. We use session cookies to allow our systems to uniquely identify you during a session or while you are logged in to the Site. This allows us to process your online transactions and requests and verify your identity, after you have logged in, as you move through this Site.
Persistent cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer. We use persistent cookies to track aggregate and statistical information about user activity, which may be combined with other user information.
Web Beacons, Pixel Tags and Other Technologies. We use web beacons, such as clear GIFs, web bugs or pixel tags, which are tiny graphics with a unique identifier similar in function to cookies. In contrast to cookies, which are stored on your computer’s hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs in connection with our Site to, among other things, track the activities of website visitors, help us manage content, and compile statistics about website usage.. We and our service providers also use clear GIFs in HTML emails to our customers, to help us track email response rates, measure the success of our marketing campaigns, identify when our emails are viewed and track whether our emails are forwarded. We use technologies such as scripts in analyzing trends, administering the website and tracking users’ movements around the site. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
Disabling Cookies. Most web browsers automatically accept cookies, but if you prefer you can edit your browser options to block them in future. The Help portion of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Visitors to this Site who disable their web browsers’ ability to accept cookies will be able to browse the Site; however, many site features, such as certain Services will not function properly if you do not accept cookies.
Site Analytics. As is true of most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you and to improve site functionality.
Do Not Track. We do not currently support the capability to respond to web browser “do not track” signals.
Google Analytics. We use a tool called “Google Analytics” to collect information about use of our website. This tool uses persistent cookies to allow us to see behavior information relating to visitor age, gender and interests. Visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using Google’s Ad Settings(opens in a new window). You can opt out of Google Analytics without affecting how you visit our website. For more information on opting out of Google Analytics tracking, visit this Google page(opens in a new window).
Third party links may be available on the Site. When you click on a third party’s link from the Site, you will enter that third party’s site, over which we have no control. We are not responsible for third party sites. You should carefully review the privacy statements of any other sites you visit because those privacy statements will apply to your visit to such other sites and may be very different from this Privacy Policy.
We may change or supplement this Privacy Policy from time to time. If we make a material change to this Privacy Policy, we endeavor to notify you of the change by posting prominently on the Site in this Privacy Policy and/or by emailing registered users of the change.
Upon request, we will provide you with information about whether we hold any of your personal information. You may opt-out of receiving email communications from us by following the instructions contained in the email. You also may modify your communications preferences by accessing your account. You may correct, update, amend, delete/remove or modify the information in your account by logging into your account or by emailing our Customer Support at support@forevercar.com. We will respond to your request to access within a reasonable timeframe. If you request that we close your account, we will promptly do so, to the extent possible. Once your account is closed, however, you will not be able to use many of the services available on our Site to Members, unless you re-register. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We do not knowingly collect personal information directly from individuals under 17 years of age. Our services are not intended for individuals under 17 years of age. No one under 17 years of age should submit or post personal information through our services. We may collect personal information regarding individuals under 17 years of age from their parents or legal guardians, but only as necessary to provide our products and services.
This website is based and administered in the United States of America. The website is governed by the laws of the United States and is not directed at users based outside of the United States.
The personal information we collect about you includes information within the categories below. These categories are defined by California law and represent the personal information that we have collected about California residents, and how it has been shared, over the past 12 months. We do not necessarily collect all information listed in a particular category, nor do we collect all categories of information for all individuals. We have shared information in each category with our affiliates and service providers for our business purposes within the last 12 months. We have not necessarily shared all information listed in a category. We do not sell your personal information and we do not share your personal information for cross-contextual advertising purposes. We do not collect, use or disclose sensitive personal information as defined by the California Privacy Rights Act. We may disclose the categories of information noted below with strategic partners, service providers and our affiliated companies. We only share aggregate marketing or digital information with our credit union partners. While supporting an insurance company, we may receive requests for information from regulatory authorities, our auditors and/or our legal advisors. If requested from such parties, we would share your personal information as appropriate.
| Category | Sources | Purpose of processing |
| Identifiers such as a real name, alias, postal address, unique personal identifier, online identifier Internet Protocol address, email address, account name, Social Security number, driver's license number, passport number, or other similar identifiers. |
We collect information in this category:
|
This information is processed to provide, manage, improve and personalize the Site and Services. We may use it to administer, bill, provide marketing or information, process and track transactions, provide Services with companies we have a commercial relationship, audit, as permitted by and to comply with a legal or regulatory requirement or for other purposes with your consent. |
| Information that identifies, relates to, describes, or is capable of being associated with, a particular individual, including, but not limited to, your name, signature, physical characteristics or description, address, telephone number, passport number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information. |
We collect information in this category:
|
This information is processed to provide, manage, improve and personalize the Site and Services. We may use it to administer, bill, provide marketing or information, process and track transactions, provide Services with companies we have a commercial relationship, audit, as permitted by and to comply with a legal or regulatory requirement or for other purposes with your consent. |
| Commercial information, including records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
We collect information in this category:
|
This information is processed to provide, manage, improve and personalize the Site and Services. We may use it to administer, bill, provide marketing or information, process and track transactions, provide Services with companies we have a commercial relationship, audit, as permitted by and to comply with a legal or regulatory requirement or for other purposes with your consent. |
| Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement. |
We collect information in this category:
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This information is processed to provide, manage, improve and personalize the Site and Services. We may use it to administer, bill, provide marketing or information, process and track transactions, provide Services with companies we have a commercial relationship, audit, as permitted by and to comply with a legal or regulatory requirement or for other purposes with your consent. |
| Geolocation data |
We collect information in this category:
|
This information is processed to provide, manage, improve and personalize the Site and Services. We may use it to administer, bill, provide marketing or information, process and track transactions, provide Services with companies we have a commercial relationship, audit, as permitted by and to comply with a legal or regulatory requirement or for other purposes with your consent. |
| Audio, electronic, visual, thermal, olfactory, or similar information |
We collect information in this category:
|
This information is processed to provide, manage, improve and personalize the Site and Services. We may use it to administer, bill, provide marketing or information, process and track transactions, provide Services with companies we have a commercial relationship, audit, as permitted by and to comply with a legal or regulatory requirement or for other purposes with your consent. If you call us, we may record the call for these purposes. |
| Inferences drawn from any of the above categories of information to create a profile about a consumer reflecting the consumer's preferences, or applicable characteristics. |
We collect information in this category:
|
This information is processed to provide, manage, improve and personalize the Site and Services. We may use it to administer, bill, provide marketing or information, process and track transactions, provide Services with companies we have a commercial relationship, audit, as permitted by and to comply with a legal or regulatory requirement or for other purposes with your consent. |
In addition to the rights described above, for residents of California, Virginia and Connecticut, to the extent we have collected information about you that is not governed by financial and insurance privacy laws, you may have rights to your personal information as described below:
We do not discriminate against you if you choose to exercise these rights. To submit personal information requests under state privacy laws, please contact 844-392-4797 or support@forevercar.com. For some personal information requests, we may verify your identity before fulfilling your personal information request which may include verifying your customer information and/or contact information. If you would like to appoint an authorized agent to make a request on your behalf, and that agent is not already authorized to access your account in your profile, we require you to verify your identity with us directly before we provide any requested information to your approved agent. In some states, you have the right to appeal our denial to act within a reasonable time or a denial of a request. Please contact us if you have an appeal. If you are a current or former employee, job applicant or contractor who resides in California, please contact the HR Service Center at HR4U@cunamutual.com or 800.356.2644 ext. 665. HR4U (4748) to exercise your personal information rights specific to employee personal information.
For any questions related to this Privacy Policy, please contact us at: support@forevercar.com or write to us at: ForeverCar.com, LLC, Attn: Customer Service – Privacy, PO Box 5465, Madison, WI 53705-0465.