Repair Events
We’ve streamlined the claims process to make your life easier.
Every claim experience is different but we’re always here to help. In the spirit of full transparency, we encourage you to view your vehicle service agreement PRIOR to purchase. Log in to your account at anytime from any device to access your agreement.
In the event of a breakdown,
our repair concierge team of Protectionators will help.
Connect you with roadside assistance and get your car to a local repair facility.
Answer any questions about the claims process.
Ensure that your car is back on the road as soon as possible.
Our repair concierge team of Protectionators are here to help.
To ensure a smooth claims process,
know your responsibilities:
- Perform standard vehicle maintenance like oil changes, tire rotations, alignments and brake pad replacements.
- Verify with a mechanic that your vehicle is free and clear of pre-existing conditions prior to purchasing a vehicle service plan.
- Contact your plan administrator at the first sign of symptoms. Continuing to drive on failing parts may cause further damage that may not be covered.
- If you decide to sell your car, contact us. We will ensure that your plan is terminated and help you cover your new car!
Finding the Right Mechanic
Enjoy the freedom to choose your own licensed repair facility.
Our plans work with dealer service centers, franchise repair centers and most independent repair shops — any licensed repair facility. If you need help finding the right mechanic, our repair concierge team of Protectionators are standing by to assist you.